Welcome to Tripeasy Kuala Lumpur! These Terms and Conditions outline the rules and regulations governing your use of our services and website. By booking services with us or using our website, you agree to be bound by these Terms and Conditions.
Definitions
- “Tripeasy Kuala Lumpur” refers to the travel agency offering services in Kuala Lumpur.
- “Services” includes all travel packages, tours, accommodations, and any other travel-related services provided by Tripeasy Kuala Lumpur.
- “Customer” refers to any individual or entity that books or uses our services.
Booking and Payments
- All bookings must be made through our website or directly with our customer service team.
- Payment must be made in full at the time of booking, unless otherwise agreed. We accept various payment methods to facilitate your transaction.
- Prices are subject to change without notice until the booking is confirmed. Promotional offers are valid only for the period specified in the offer.
Cancellation and Refunds
- Cancellation policies vary according to the service booked. Please refer to our Refund Policy for specific details regarding cancellations and eligibility for refunds.
- Customers are advised to read the terms related to cancellations and refunds at the time of booking.
Customer Obligations
- Customers must provide accurate personal information when making a booking. Tripeasy Kuala Lumpur will not be liable for any issues arising from incorrect information provided by the customer.
- Customers are responsible for ensuring compliance with all travel requirements, including visas, passports, and health regulations.
Liability
- Tripeasy Kuala Lumpur acts solely as a booking agent and will not be liable for any loss, damage, or injury arising from the services provided by third-party suppliers.
- We make every effort to ensure that the information provided on our website and during the booking process is accurate and up to date. However, we cannot guarantee that all information is free from errors or omissions.
Indemnification
- Customers agree to indemnify and hold Tripeasy Kuala Lumpur harmless from any claims, damages, losses, or expenses arising from their use of our services or violation of these Terms and Conditions.
Force Majeure
- Tripeasy Kuala Lumpur shall not be held liable for any failure to perform its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, or changes in law.
Changes to Terms and Conditions
- Tripeasy Kuala Lumpur reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review these Terms and Conditions regularly.
Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
- Email: support@tripeasy.com.my
