Refund Policy

At Tripeasy Kuala Lumpur, we strive to provide our customers with the best travel experiences possible. However, we also understand that plans can change. This Refund Policy outlines the terms and conditions under which you may receive refunds for services booked through Tripeasy Kuala Lumpur.

Refund Eligibility

Refunds may be issued under the following circumstances:

Cancellation by Customer:

If you wish to cancel your booking, you must contact us as soon as possible. The refund amount will depend on the notice period prior to departure, as specified below:
- More than 30 days before departure: Full refund minus any cancellation fees, if applicable.
- 15 to 30 days before departure: 50% refund of the total booking amount.
- Less than 15 days before departure: No refund will be issued.

Cancellation by Tripeasy Kuala Lumpur:

If we must cancel your booking due to unforeseen circumstances (such as natural disasters, health emergencies, etc.), a full refund will be issued. We will notify you via email or phone as soon as possible.

Service Issues:

If you encounter significant issues with the services provided (e.g., accommodation not matching the description), you must notify us within 24 hours of the issue arising. We will investigate and determine if a refund is applicable.

Refund Process

To initiate a refund, please follow these steps:

Contact our customer service team at support@tripeasy.com.my with your booking details.
Provide any necessary documentation supporting your request (e.g., cancellation confirmation, receipts).
Allow up to 14 business days for your request to be processed.

Payment Method

Refunds will be processed using the original payment method. Please note that it may take several days for the refund to reflect in your account, depending on your bank or credit card issuer.

Non-Refundable Fees

Please be aware that certain fees may be non-refundable, including but not limited to:

Booking fees
Service fees associated with specific tours or activities
Special event tickets

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.